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Friday
Apr272012

Let us help Manage your backlog or overflow

As we know dictated voice files do not always arrive in a steady flow throughout the week or year. Sometimes they are a stream, other times, a river. When a healthcare facility is flooded with voice files, its in-house transcription process often cannot handle the extra volume, resulting in an overflow situation. In actuality, though, these files are no longer flowing anywhere; they are at a standstill, creating a backlog of voice files in the system.

The most common cause of overflow is a staffing shortage created by holidays, or high staff turnover. Other causes include an unexpected fluctuation in transcription volume, seasonal upswings in the number of patient visits, and insufficient staffing on nights and weekends. Recently the high volume of retirements has also added and extra pressure both on staffing levels and in-house knowledge.

Hospitals, clinics, and other providers handle their overflow in different ways. We can offer an organisation different services designed to help deal with this issue. One temporary solution to eliminate the backlog would be to contract out the overflow to us either using our systems or using the in-house systems. With the backlog cleared they would then return to their normal transcription process. However, other factors contribute to a continued build up of voice file we could help design a workflow that would allow our service complement their in-house resources and react to any fluctuations of service.

Please do not hesitate to contact us if you have a backlog that you would like to address.

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